In May of this year, StockCharts.com added 15-minute delayed coverage for the two major European exchanges - the Euronext and the London Stock Exchange - to our website.
In July, we added Deutsche Borse stocks on an End-of-Day basis.
In August, we announced our new ExtraRT/EU realtime service with realtime coverage for Euronext and LSE stocks and 15-minute delayed coverage of German stocks.
So far - I have to be honest here - the response from European investors have been very underwhelming. We aren't quite sure why. Prior to the rollout, we received tons of messages from investors in the UK and Europe asking us for various European charts. Now that we've delivered that capability, we're not seeing those investors signing up for the service.
So I'd like to take a moment and ask for feedback from the European readers of this blog. If you are based in Europe, please let me know whether or not you signed up for our ExtraRT/EU service. If you did, is it delivering for you? If you didn't, what has held you back so far?
Feel free to enter whatever thoughts you have - I will read the comments myself but I won't post them so people can be free to speak their mind on this issue.
We need to understand what the key issues are with our European charting service so we can address them. Otherwise, the service will have to be shuttered due to the high data expenses involved and the low subscription rate.
Thank you for any and all feedback on this issue.
President, StockCharts.com, Inc.
P.S. Please let your friends know about this post so we can get as much feedback as possible. Thanks!